THE ASK
A large scale e-commerce site had crashed during the last four holiday seasons due to significant architecture issues that could not support high traffic. In February 2019, the client engaged Ace3 to take over the development and support of its Oracle Commerce platform.
The client’s ask included UI Refresh, Load Testing, Performance Tuning, and Infrastructure Upgrades.
THE OUTCOME
For the first time in five years, holiday traffic did not crash the site!
The site remained available, operational, and responsive throughout the holiday sales season.
WHAT WE DID
SEPTEMBER 2019
The site failed at 3,500 users during load tests. We discovered that the bottleneck was infrastructure configurations.
NOVEMBER 2019
Ace3 overloaded Brand X’s site on 16 different occasions, each time resolving performance issues until the primary challenge remaining was the hosting network.
Ace3 increased site capacity to 15x more users.
HOW WE DID IT
SCENARIOS
Developed multiple test scenarios based on established user behaviors
AUTOMATION
Automated account creation of 50,000 test accounts
Automated traffic patterns based on test scenarios
TUNING
Diagnosed performance bottlenecks
Recommended and implemented critical performance improvements
COST SAVINGS
LOAD TESTING: Saved $150,000+
Market rate: $200K
Ace3 cost: $ 50K
Savings: $150K
Load test vendors do not provide system monitoring, performance tuning, and platform expertise that Ace3 brings.
SUPPORT: Saved 300+ hours
Support in previous years: 300+ hours
Support in 2019: 0 hours
Time savings: 300+ hours
In 2019, there were no SEV-1 issues that required engineer support for the duration of the Thanksgiving break.
BRAND X WINS
RECORD SALES
Order value for 2019 Thanksgiving Holidays went over $10MM for the first time. That’s 110% improvement over the previous year.
COST SAVINGS
Brand X saved over $200,000 in load testing and technical support costs this season.
INCREASED BRAND EQUITY
Enhanced performance of your e-commerce site solidifies the customer’s perception of your brand and helps you better compete with top retailers such as Amazon, BestBuy, and Target.
